Refund policy
Refunds
Thank you so much for your initial purchase and interest in Safety On Lock!
We apologize for any inconvenience and ask that you read our refund policy for the next steps.
Need fast support? Live Chat with Us or email at support@safetyonlock.com
Our Policy
To begin initiating a return, within 14 calendar days of delivery, please return your item to our address below and reach out to our customer support team at support@safetyonlock.com to confirm the return.
- Unfortunately, we cannot accept returns on sale items or gift cards.
- For any product valued over $10, you should consider using a trackable shipping service or purchasing shipping insurance.
- Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
- Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns or exchanges.
- Due to the custom-made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
- Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process.
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To begin initiating a return, within 14 calendar days of delivery, please return your item to our address below and reach out to our customer support team at support@safetyonlock.com to confirm the return.
Return address:
Safety On Lock17130 Van Buren Blvd #1013
Riverside, Ca 92504
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Please note that once your order is processed and sent, there are no exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please note that once your order is processed and sent, there are no exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.